Contact
At OutPaw Essentials, we're committed to ensuring that both you and your pet enjoy the best possible experience with our products. If you're facing issues with shipping, curious about return policies, want to exchange an item, or simply have a question that needs an answer, we're ready to help.
Should you require immediate assistance, please refer to our comprehensive FAQ section where you may find quick answers to common queries. For more personalized support, our customer care team is just a message away. Use the contact form provided on this page, or reach out to us via the email or phone number listed below.
Help Center
Shipping
When will my order ship?
Once you place an order, we promptly begin the packaging process to prepare it for shipment within 24 hours. Please note, shipping time is dependent on the shipping method selected at checkout.
How do I track my order?
Once your order has been shipped, you will receive an email containing your shipping and tracking information. You can track your order using the tracking number provided by visiting the carrier's website. If you encounter any issues or have further questions, don't hesitate to contact us for assistance.
Can I modify or cancel my order after placing it?
Due to our commitment to process and ship orders swiftly, we are unable to modify or cancel orders once they have been submitted. However, we understand that mistakes happen. We encourage you to learn more about our return process, and if you need further assistance, please contact our Customer Experience team.
Do you ship to APO/FPO Addresses?
Yes, OutPaw Essentials is proud to support our military and their families by shipping to APO/FPO addresses.
Does OutPaw Essentials ship internationally?
At this time, OutPaw Essentials does not offer international shipping. We are committed to serving our customers domestically within the USA and to APO/FPO addresses, focusing on providing the best products and services within these regions.
Help Center
Returns & Exchanges
What is OutPaw Essentials Return Policy?
OutPaw Essentials offers a satisfaction guarantee on all our products. Customers can return products within 30 days of the purchase date for a full refund, provided the gear has not been used, altered, washed, or damaged and it includes the original packaging.
Do you offer exchanges?
Yes, OutPaw Essentials offers exchanges. Customers looking to exchange a product for a different variant, or another item can do so within the 30 days of the original purchase, provided the items are in new and unused condition with the original packaging intact.
How do I return a damaged or defective item?
If you receive a damaged or defective item, please visit our returns portal.
How do I submit a return request?
To initiate a return or exchange request, please visit our return portal.
How long does it take to receive my refund?
After your returned item is received, inspected and approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. You will receive an email notification when your return is processed.
Help Center
FAQ
What is OutPaw Essentials?
OutPaw Essentials is an online retailer dedicated to providing high-quality, durable, and sustainable outdoor gear for dogs. Founded with a passion for nature and pets, we aim to enhance outdoor adventures for dogs and their owners by offering products that are built to last and designed with high-quality materials.
What makes OutPaw different from other pet gear suppliers?
Our commitment to durability, innovation, and community sets us apart. We fuse expert craftsmanship with environmentally friendly practices to bring you gear that supports your adventures without compromise. Additionally, we foster a passionate community of like-minded adventurers, offering educational content and initiatives to enhance your experiences.
How can I get involved with the OutPaw community?
Join us on Instagram, Facebook, Pinterest, join our OutPaw Pack, and check out our blog for stories, updates, and tips.
How do I care for my OutPaw gear?
To ensure the longevity of your gear, we recommend following the specific care instructions provided with each product. Generally, most of our products can be gently hand-washed and air-dried.
Are OutPaw products safe for all dogs?
Our products are designed with the safety and comfort of dogs in mind. We suggest supervising your pet during the first few uses of any new product to ensure it meets their needs and to establish safe usage practices.
Please take careful attention for our usage Instructions for the Pet Placemat
Warning: Potential Trip Hazard
- Placement: Ensure the placemat is placed in a stable area where it is least likely to obstruct walking paths. Avoid high-traffic zones.The placemat is designed to be slightly elevated to allow the surface underneath to dry when it becomes wet, helping to prevent mold and odors.
- Surface: Use on a flat, surface to prevent slipping. Avoid placing it on stairs or uneven ground.
- Monitoring: Keep an eye on the area around the placemat, especially when guests are present. Remind others to be cautious.
- Regular Checks: Regularly check the placement and condition of the placemat. If it moves or shows signs of wear, reposition or replace it.
- Education: Inform family members and guests about the placemat's location and the potential trip hazard, encouraging them to be mindful when walking nearby.
Note: Always prioritize safety in your home. If the placemat poses a consistent hazard, consider alternative feeding solutions.